Frequently asked questions
Everything you need to know about staying with us. Can't find what you're looking for? Message us on WhatsApp.
João Paulo II Airport is 2 km from our apartments — about 5–10 minutes by taxi or ride-share. We can arrange airport transfers on request.
Standard check-in is 3 PM and check-out is 11 AM. Need flexibility? Let us know when you book and we'll do our best. Late arrivals are always welcome.
Yes. Each property has designated parking or nearby street parking. Share your vehicle details when booking and we'll send instructions.
All apartments include high-speed WiFi, a full kitchen, smart TV, washing machine, hairdryer, and daily essentials. Air conditioning is available in the Rua do Amorim properties. Check each property page for the full list.
Full refund for cancellations 14+ days before arrival. 50% refund 7–13 days before. Non-refundable within 7 days. Contact us to discuss specific situations.
Yes — weekly and monthly rates are available. Contact us directly for a custom quote.
Yes, high-speed WiFi is included at no extra cost at all properties.
Generally yes — contact us before booking to discuss your pet. Some additional fees may apply.
We're available 24/7 via WhatsApp and phone. Emergency services in Portugal: call 112. Check-in info includes the nearest hospital location.
Every booking includes our comprehensive local guide. Our team is also happy to give personalised tips via WhatsApp.
All our apartments have a 2-night minimum stay. Contact us if you need a single night — we'll do our best to help.
Contact us via WhatsApp, email, or phone. WhatsApp is fastest. Tell us your dates and preferred property and we'll confirm availability instantly.
Still have questions?
Our team is happy to help. Reach out and we'll get back to you quickly.